Support

A great support is essential to insure our customers to be success through our products and services. We understand that dealing with cutting-edge technologies sometimes is very challenging not only on the the part of technology but also with the mentor emotions. Therefore, we provide a comprehensive support to help our customers dealing the difficulty and frustration moment through the procedures, the methods, the settings and the schedules along with the best technical support in the EDA industry. 

We have the responsible support professionals who are experienced not only for technical but also on many other fields including project managements. We response to our customers through phone calls, emails and WebEx. You will never be alone as being our customers because we know that your success is our success. 

 

Our technical support includes:

  • Product configuration, operation and enhancement/bugfix updates
  • All modeling service project automatically includes 6-month technical support
  • Methodology development support
  • Product and technology training - may subject to be a service  

Product Support includes:

  • Product updates (enhancement, version upgrade and bugfix) within the product tiers purchased. 
  • Product configurations and processes.
  • Product related methodology developments.
  • Yearly maintenance charge (15-20% of the product listing price) is required for perpetual license customers.
  • Free support for term license customers. 
  • Basic FREE tool on-line training for all product customers.

 Service Support includes:

  • All service projects includes 6-month FREE related technical support
  • Technical training - may subject to be charged depends on the contract 

Technical Training includes: (subject to fees)

  • IBIS Modeling Basic Training
  • Advanced IBIS Modeling Training
  • Behavioral Spice Macromodel Training
  • SI Simulation and Analysis Technique Training

 Contact our support team by:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 978-633-3388 (USA workdays only)